Sometimes, your firestick will simply freeze or stop working. This is usually caused by a software issue and resetting the firestick by reinstalling the operating software would fix the stick.
See the below images to reset the stick.
VERY IMPORTANT – YOU will Lose ALL Contents When You Reset the Firestick.
How To Reset a FireStick that Isn’t Working.
STEP 1 – Turn on your TV and Firestick
STEP 2 – Press and hold the BACK button and the RIGHT directional button down simultaneously for about 10 seconds
STEP 3 – Click RESET when you see the pop-up message on your screen.
STEP 4 – Now, you simply have to wait for the reset to be complete. DO NOT unplug the device at any point during this process.
Thank you for reading. See more about the firestick HERE